Customer Engagement

Financial literacy for students with special needs

This needs to be part of the IEP process. Students themselves must be involved and consideration must be given to work incentives that protect benefits such as Medicaid/SSI. Students with disabilities need to understand the concepts of earning, saving, budgeting, credit cards, and identity protection. Here's a recent article I wrote https://www.eparent.com/features-3/financial-literacy-students-disabilities-necessary-life-skill-independent-living/... more »

Voting

6 votes

Customer Engagement

Streamlined, Interactive Process

There are two parts to Customer Engagement: Education and Guidance.

Guidance:
The more people a person has to see within a process in order to find out information or get to the final results, the less likely they are to continue through the process. Even a phone number can be taxing if you have to go through many levels of automation or multiple people before your "right" person. Add fear to the equation (people and... more »

Voting

2 votes